Shipping policy

Shipping and Delivery.

General Shipping dates are estimates based on Gravotech's present engineering and manufacturing capacity and scheduling, and may be revised by Gravotech upon receipt or scheduling of Customer's purchase order. All shipping dates are approximate and shall be computed from the date of entry of the order on Gravotech's books. All shipping dates are further subject to Gravotech's prompt receipt from Customer of a written purchase order or acceptance, letter of credit, down payment, and other conditions as specified in the accepted Purchase Order, and of all drawings, specifications, information and approvals necessary to provide Products and to grant any credit proposed in the accepted Purchase Order.

All Products shall be delivered F.C.A. Gravotech’s dock (Incoterms ® 2010 ICC) unless otherwise agreed in writing by both Parties. All transport costs are borne by the Customer. All risk of loss or damage to Products ordered by Customer shall pass from GRAVOTECH to Customer according to the Incoterm provided in article 3.1.2. Gravotech's non-compliance to the accepted Purchase Order shall not affect the passing of the risk of loss to Customer notwithstanding any provision of law to the contrary. Notwithstanding the above, the Products delivered shall remain property of GRAVOTECH until GRAVOTECH has received payment in full. Until the title to the Products has passed to Customer, Customer shall keep the Products separate from those of Customer and third parties, and keep them properly stored, protected, insured and identified as property of GRAVOTECH. Customer shall be entitled to resell these Products in the ordinary course of its business but shall account to GRAVOTECH for the proceeds of sale of these Products.

In all cases, late deliveries cannot lead to the cancellation of the orders, either wholly or partly, nor can they give  to penalties except when expressly and beforehand accepted by Gravotech and mentioned in the acknowledgment of receipt of the Order with regard to their quantity and their conditions.

Any additional costs associated with a delivery of replacement Products and Parts (including during the warranty period) will be at Customer’s expense, including expedited freight.

If shipment of any item or other performance by Gravotech is delayed at the request of or due to the fault of Customer, Gravotech may, at its option, elect to: (1) hold the item at the risk and expense of the Customer for later shipment, or (2) cancel Customer’s order and impose a 20% restocking fee shall not be in default because of its delay or failure to deliver or perform resulting, in whole or in part, from: (i) any foreign or domestic embargoes, seizures, acts of God, insurrections, acts of war or terrorism, or the adoption or enactment of any law, ordinance, regulation, ruling or order, or (ii) the lack of usual means or transportation, fires, floods, explosions, strikes or any other accidents, contingencies, or events, at Gravotech's facilities or elsewhere (whether or not beyond Gravotech's control) which directly or indirectly interfere with, or render substantially more burdensome Gravotech's production, delivery, or performance.